Questionmark Perception
Dec 14 2017 |
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Introduction

AU Student Satisfaction Survey 2016-2017
Dear Student, Albizu University is committed to the continuous improvement of services offered to students. An essential part of this process is obtaining feedback from students annually. The results of this short questionnaire will improve our understanding of your needs and further guide our ongoing effort to enhance your college experience. You are only required to rate the services you have used. Your identity and responses will be kept confidential. Thank you for the feedback. Your opinion is valuable to us. Sincerely, Dean De Llanos

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Dean of Students Office


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1  of 45
The office hours for the Dean of Students are appropriate for my needs.

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2  of 45
The Dean of Students Office staff is knowledgeable, helpful, and approachable.

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3  of 45
The channels for expressing student concerns are appropriate.

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4  of 45
The Dean of Students Office staff addressed my concerns in a reasonable amount of time.

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Tutoring & Career Services


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5  of 45
The office hours for Tutoring & Career Services are appropriate for my needs.

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6  of 45
The Tutoring & Career Services staff is knowledgeable, helpful, and approachable.

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7  of 45
I am satisfied with the tutoring services rendered.

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8  of 45
I am satisfied with the resume and career placement services provided.

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Library


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9  of 45
The library hours are appropriate for my needs.

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10  of 45
The library staff is knowledgeable, helpful, and approachable.

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11  of 45
I find the reference services at the library to be helpful and prompt.

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12  of 45
I find the circulation services at the library to be helpful and prompt.

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13  of 45
The library’s print material meet my research needs.

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14  of 45
The library’s online databases meet my research needs.

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15  of 45
The library’s online catalog, Athena, is easy to search.

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Computer Labs


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16  of 45
The Computer Lab hours are appropriate for my needs.

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17  of 45
A sufficient number of computers are available for students.

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18  of 45
I am satisfied with the computer network access speed.

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19  of 45
The Computer Lab staff is helpful and approachable.

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20  of 45
Computer Lab staff members are knowledgeable about different computer applications.

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21  of 45
The condition and maintenance of the Computer Lab are appropriate.

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22  of 45
The peripherals, such as printers and scanners, are appropriate for student needs.

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23  of 45
The productivity (Word, Excel, etc.) and research/statistics software in the Computer Lab is appropriate for student needs.

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24  of 45
I am satisfied with the training/support I received to take online Blackboard courses.

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Facilities


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25  of 45
The classrooms are conducive to learning and appropriate for my needs.

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26  of 45
Albizu University provides adequate study space.

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27  of 45
The Albizu University campus is well-lit, safe, and secure.

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28  of 45
The campus is clean, comfortable, and well-maintained.

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29  of 45
The amount of parking space on campus is adequate.

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Financial Aid Office


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30  of 45
The office hours of Financial Aid are appropriate for my needs.

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31  of 45
Financial Aid counselors are knowledgeable, helpful, and approachable.

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32  of 45
The Financial Aid Office provides adequate processing of financial aid applications.

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33  of 45
I was able to obtain information about a wide range of financial aid options.

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Registrar's Office


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34  of 45
The office hours for the Registrar are appropriate for my needs.

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35  of 45
The Registrar’s Office staff is knowledgeable, helpful, and approachable.

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36  of 45
The Registrar’s Office provides timely and appropriate services with regards to course schedules, transcripts, certifications, and other documents.

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Finance Office


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37  of 45
The office hours for Finance are appropriate for my needs.

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38  of 45
The Finance Office staff is knowledgeable, helpful, and approachable.

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39  of 45
The Finance Office provides appropriate and timely resolutions regarding my student account.

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Campus Life


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40  of 45
Albizu University is warm, friendly, and supportive of students.

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41  of 45
Albizu University generally listens to student feedback.

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42  of 45
I feel a sense of belonging to a university community.

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43  of 45
I am satisfied with the student organization offerings on campus.

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44  of 45
Albizu University cultivates a vibrant student life through various events and activities.

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45  of 45
I would recommend Albizu University to a friend or family member.